leadership & cultural diversity
leadership
- Leadership styles and behaviours
- Leading by example, developing people’s potential, and coaching when necessary
- Leadership pitfalls
- Business etiquette
team management and motivation
- Types, stages, roles and norms
- Motivation process and hierarchy of needs
- Intrinsic and extrinsic motivation
- Factors of demotivation
- Virtual team management
diversity and dimensions of culture
- Foundations of culture and cultural lenses
- Country specific stereotypes (India and U.K.)
- Five dimensions of cultural values
- Strategies to build cultural bridges across teams
negotiation and conflict management
- Transactional Analysis, ego states and strokes
- Sources, levels, cost and benefit of conflict
- Conflict resolution
- Negotiation planning, styles and strategies