leadership & cultural diversity


  • Leadership styles and behaviours
  • Leading by example, developing people’s potential, and coaching when necessary
  • Leadership pitfalls
  • Business etiquette

team management and motivation

  • Types, stages, roles and norms
  • Motivation process and hierarchy of needs
  • Intrinsic and extrinsic motivation
  • Factors of demotivation
  • Virtual team management

diversity and dimensions of culture

  • Foundations of culture and cultural lenses
  • Country specific stereotypes (India and U.K.)
  • Five dimensions of cultural values
  • Strategies to build cultural bridges across teams

negotiation and conflict management

  • Transactional Analysis, ego states and strokes
  • Sources, levels, cost and benefit of conflict
  • Conflict resolution
  • Negotiation planning, styles and strategies