business Communication &
Public Speaking
assertiveness
- Verbal and nonverbal behaviours, beliefs, emotions and goals
- Build long-term, successful relationships
- Share opinions effectively and learn how to say No
- Handle negative or difficult situations
- The art of active listening
presentation skills
- Central idea and storyline
- Content, structure and flow
- Introductions, transitions and conclusions
- Language and vocabulary, power words and phrases
- Visual aids
body language and stage presence
- Postures, gestures and use of stage
- Conversationlising, virtual space and audience timelines
voice modulation
- Pausing and pace
- Tone and emphasis
- Volume and projection
professional email writing
- Content, structure and flow
- Etiquette, punctuation and vocabulary
- Commitment, clarity and conciseness